Adobe Reader and Acrobat Cleaner Tool
The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any preferences and settings that may be preserved during a standard program uninstall.
While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. The Adobe Reader and Acrobat Cleaner Tool is designed to fix such issues by cleaning up corrupted installations, including removing or fixing corrupted files, removing or changing permissions registry entries, etc. The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa.
Adobe Reader DC and Acrobat DC Cleaner Tool
AcroCleaner for DC and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows and Mac.
IMPORTANT:
1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
2.The Windows version of the tool only supports cleanup of DC products (both Continuous and Classic tracks). If you want to remove any older versions of Acrobat and Reader products then please refer to “AcroCleaner for 10.x and later”.
3. In some scenarios Cleaner tool for Windows might affect some preferences common between Acrobat and Reader. Hence it is advised that if both Acrobat and Reader products are installed on machine then the installed product be repaired after running the cleaner Tool.
Adobe Reader and Acrobat Cleaner Tool
AcroCleaner for 10.x and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.
IMPORTANT:
THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
Version | Preview 2 |
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Date | June 17, 2013 |
Use the AcroCleaner Version 2 for 10.x and later to cleanup failed or partial uninstalls of 10.x and 11.x products.
English
AcroCleaner for 9.x
Version | Preview 1 |
---|---|
Date | June 17, 2013 |
Use the AcroCleaner for 9.x to cleanup failed or partial uninstalls of 9.x products.
User Instructions
Follow either the User Interface Workflow or the Command Line Usage instructions below to use the Adobe Reader and Acrobat Cleaner Tool. Once you are done, please send us your comments and let us know about your experience.
Frequently Asked Questions
- What products and versions work with the cleaner tool?
- The tool supports both Acrobat and Reader versions 11.x , DC, and Classic Tracks – 2015 and 2017.
- Does running the tool write to a log?
- During execution, a log file is created at:
- Windows 7: C:\Users\[USERNAME]\AppData\Local\Temp\RaftLogs\AdbeArCleaner.log
- Windows XP: C:\Documents and Settings\[USERNAME]\Local Settings\Temp\RaftLogs\AdbeArCleaner.log
- Mac: ~/Library/Logs/Adobe/AcroCleanerTool.log
- What are the system requirements?
- The tool can be used on any system that is supported by product versions 9.x and 10.x.
Mac: The tool can be used from OS X 10.9 and onward. - When should the tool be used?
- The tool should be used when the regular uninstall fails for Adobe Acrobat, or when you want to remove Adobe Reader from your system.
- How do I uninstall the tool?
- To uninstall the tool, just delete it.
- How do I provide feedback?
- To submit feedback or ask a question, use the Enterprise Forum .
Known Issues
- If you have both Acrobat and Reader installed, removing the product that is the default PDF viewer can result in the other product failing to become the new default PDF viewer. When this problem occurs, run Repair on the remaining product and reboot the machine to make the remaining product the default PDF handler.
- For Acrobat Pro Extended 9.x, the tool leaves the Acrobat entry in Add Remove Programs. To manually remove this entry, run an uninstallation from the ARP entry or manually remove the following registry entries:
- Windows 32 Bit OS: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\<Product-Code>
- Windows 64 Bit OS: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\<Product-Code>
- The product code is language specific. For example, for EFG it would be {AC76BA86-1033-F400-7761-000000000004}
- The Cleaner Tool removes the Reader 9.x or Acrobat 9.x installation even if the user chooses Cancel at the Files in Use dialog during uninstallation. The File in Use dialog appears when you try to uninstall a product that is already running.
Adobe Reader and Acrobat Cleaner Tool
You must check the box above to indicate your agreement to the agreements listed above to activate the download link.